In Europe and Spain, there are data protection regulations designed to protect your personal information that is mandatory for our entity.
For this reason, it is essential for us that you fully understand what we are going to do with the personal data that we request.
In this way, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what we will do with your personal information.
If you have any questions after reading this information, do not hesitate to ask us.
Thank you very much for your help.
We are at your disposal, do not hesitate to contact us.
What are we going to use your data for?
In general, your personal data will be used to relate to you and be able to provide you with our services.
Likewise, they can also be used for other activities, such as sending you advertising or promoting our activities.
Why do we need to use your data?
Your personal data is necessary to relate to you and be able to provide you with our services. In this sense, we will put a series of boxes at your disposal to allow you to decide clearly and simply about using your personal information.
Who will know the information we ask for?
In general, only the personnel of our entity that is duly authorized may know the information we request.
Similarly, those entities that need access to it to provide our services may know your personal information. Thus, for example, our bank will know your data if payment for our services is made by card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will know your information. Giving you an example, the Tax Law requires you to provide the Tax Agency with specific details on economic operations that exceed a certain amount.
In the event that aside from the cases mentioned, we need to disclose your personal information to other entities, we will previously request your permission through clear options that will allow you to decide in this regard.
How are we going to protect your data?
We will protect your data with adequate security measures based on the risks involved in using your information.
For this, our entity has approved a Data Protection Policy, and annual controls and audits are carried out to verify that your personal data is safe at all times.
Will we send your data to other countries?
Some countries are safe for your data, and others are not so safe in the world. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of protecting your data.
In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as safe as Spain, we will always request your permission in advance and apply effective security measures that reduce the risks of sending your personal information to another country.
How long will we keep your data?
We will keep your data during our relationship and as long as the law requires us. Once the applicable legal deadlines have expired, we will proceed to eliminate them in a safe and environmentally friendly way.
What are your data protection rights?
You can contact us at any time to find out what information we have about you, rectify it if it is incorrect, and delete it once our relationship has ended if this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and may be helpful in certain situations.
To request any of these rights, you must make a written request to our address, along with a photocopy of your ID, in order to identify you.
In the offices of our entity, we have specific forms to request these rights, and we offer our help to fill them out.
To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).
Can you withdraw your consent if you change your mind at a later time?
You can withdraw your consent if you change your mind about using your data at any time.
Thus, for example, if you were once interested in receiving advertising for our products or services, but you no longer wish to receive advertising, you can notify us through the opposition to treatment form available at the offices of our entity.
In case you understand that your rights have been disregarded, where can you make a claim?
In case you understand that our entity has neglected your rights, you can file a claim with the Spanish Data Protection Agency through any of the following means:
Spanish Data Protection Agency
C/ Jorge Juan, 6
Phone 901 100 099
Phone 91 266 35 17
Filing a claim with the Spanish Data Protection Agency does not entail any cost, and the assistance of a lawyer or solicitor is not necessary.
Will we create profiles on you?
Our policy is not to create profiles on the users of our services.
However, there may be situations in which, to provide the service, commercial or otherwise, we need to create profiles of information about you. An example could be the use of your purchase history or services to offer you products or services adapted to your tastes or needs.
In such a case, we will apply effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.
Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always request your permission beforehand through clear options that will allow you to decide on the matter.